FAQ

What’s a Giclee Print?
My prints are all high-resolution prints with archival (long-lasting) inks on textured watercolor archival paper. The prints are PH-neutral, OBA-free, thick, gorgeous 400 gsm medium paper. All current purchasable prints are numbered. Each print will be named and signed by me. If you manage to live to 200 years, my pieces will last as long as that.

How do I pay?
You may pay by credit card or use Paypal in our shopping cart system.

What about returns?
If you are not happy with the quality of your print, we aren’t happy. If there is a problem, just contact us as soon as you unpack your print and let us know. Return the print undamaged and we will ship another or refund your purchase price. If there is damage to the print due to negligence on your part, in handling or in improper packing for return, we can not make refunds. We want everybody to be happy so we deal with each issue personally and quickly.

What if my package is damaged?
Document the damages with pictures as thoroughly as possible. We have researched  the proper packaging and work with the shipper to make sure your concerns are addressed.

How long will it take?
Please allow 2 weeks for printing and shipping.

Can I ship overseas?
US domestic shipping and handling charges are covered by our flat rate shipping and is based on quantity. International shipping is available through First Class International USPS and will be calculated upon checkout based on the shipping address.


Leave a Reply

Your email address will not be published. Required fields are marked *